Effective Date: 01/06/2025
Introduction Drove Rides Technology (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-emergent medical transportation (NEMT) services in Mandan, North Dakota.
Information We Collect We may collect the following types of information:
- Personal Information:
- Name
- Address
- Phone number
- Email address
- Date of birth
- Emergency contact information
- Health Information (as necessary to provide services):
- Medical conditions relevant to transportation
- Mobility requirements (e.g., wheelchair, stretcher)
- Appointment details (e.g., location, time)
- Payment Information:
- Insurance details
- Billing address
- Payment method details
- Usage Information:
- Service preferences
- Feedback or complaints
How We Use Your Information We use the collected information to:
- Provide safe and efficient transportation services.
- Communicate with you regarding scheduling and service updates.
- Comply with legal, insurance, or regulatory requirements.
- Improve our services through feedback and analytics.
Sharing Your Information We do not sell or rent your personal information. We may share your information with:
- Healthcare Providers: To coordinate transportation services.
- Insurance Companies: For billing and claims processing.
- Third-Party Service Providers: Vendors who assist us in service delivery (e.g., dispatch systems).
- Government Agencies: When required by law or for compliance with regulations.
Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no system can be entirely secure. We encourage you to take precautions to protect your personal information when sharing it online or over the phone.
Your Rights Depending on applicable laws, you may have the right to:
- Access your personal information.
- Request corrections to your information.
- Restrict or object to the processing of your data.
- Request the deletion of your personal information, subject to legal or contractual obligations.
Retention of Information We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.
Cookies and Online Tracking If our services include an online component, we may use cookies or similar technologies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings.
Children’s Privacy Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental or guardian consent.
Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the “Effective Date” noted.
Contact Us If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Drove Rides Technology
2108 Eastbay Dr SE
Mandan, North Dakota, 58554
Phone: 701-390-0168 / 646-251-7420
Email: nemt@droverides.net
By using our services, you acknowledge that you have read and understood this Privacy Policy.